photo credit: Extra Ketchup

Until just recently, I had gotten into the bad habit of using my inbox as the storage location for customer change requests. Until I completed all the items mentioned in an email from a client, I just left it in my inbox. (It’s especially tempting when the email has an attachment that’s relevant to the change.)

Every time management guru I’ve ever heard of agrees this is bad. I ended up spending a ton of time rereading all of those emails throughout the day, even when I’m not ready to sit down and work on them.

A far better approach is to use a change request log. It makes it very easy to keep a lot of information organized. I also love being able to look at a complete list in one place of all the things that need to be done to get a site finished.

Tracking Client Change Requests

filed under: Dealing With Clients, Project Management